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Extended Rider Program

One of the Nations Leading Vehicle Service Contract Providers

Extended Rider Program

Extend the Factory Certified Program with Ultra Care

for up to an additional 3 years.

 

Marketing a certified vehicle is important to draw volume into your locations, but from a gross profit, customer retention and fixed operations stand point, the program can yield minimal benefits.

  • The finance department is still getting backend from the lienholder, but their most valuable asset, the Vehicle Service Contract, is gone.
  • Retaining customers for future sales is a priority, but with most OEM certified programs, the dealer is only retaining the customer for an additional 1-2 years.  This is not good when most certified vehicles are being financed for 60-84 months.
  • Fixed operations’ is the best way to generate profit.  For most manufacturer based certified programs the customer is more than likely only visiting your service department 1-2 times during the warranty period.  This is due to extended maintenance intervals and the rising costs of labor and parts.

Solution: Continental Warranty Inc.’s Extended Rider Program

  • Brings back the most valuable asset, the Vehicle Service Contract, into the Finance Department.  Now managers have the opportunity to sell a product that can drastically increase gross profit.
  • Customers can now get an additional 2-3 years of protection more than the OEM certified programs. The customer in most cases can be covered the entire period they are financing the car.
  • Fixed operations increases, due to the customer being covered longer with a 0 deductible program that pays 100% parts and 100% labor in your service drive.

The Continental Warranty Inc. Extended Rider Protection program can only be offered at the inception date of the Manufacturer certified program.

All Continental Warranty Inc. Extended Rider programs start from the original in service date and from 0 miles.

Please refer to the current Continental Warranty Inc. classification schedule for vehicle model and eligibility.

 

 

FAQ

No, all of our Service Contracts are only sold through our network of certified participating dealers. We can direct you to the nearest dealer in your area if you wish to purchase a vehicle with a Continental Warranty Service Contract.
Repairs can be performed by any qualified repair facility of your choice (i.e. Dealerships, National chain automotive repair shops and independent repair shops.) If you need assistance in locating a repair facility, we will be happy to provide you with an extensive network of shops that we conduct business with on a daily basis in your area.
Once your repair facility has properly diagnosed the problem with your vehicle, they must call our Claims Department at 1-800-265-9136 with a complete estimate of repairs before any actual components are replaced. Once the repair facility has spoken to one of our Claim Adjusters and has received an authorization number, they may proceed with the authorized repairs.
After your repair facility has acquired an authorization number from one of our Claim Adjusters and has completed all repairs, they simply fax a signed copy of the repair order to 1-800-994-3747. Once we receive the invoice, it is immediately forwarded to our Payment Processing Center where payment is submitted for dispensation.
A. We issue ID cards once the dealer has remitted payment for your Vehicle Service Contract

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