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Claims Procedure

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Claims Procedure

Continental Warranty. Inc. Claims Procedure

Continental Warranty, Inc makes every effort to assist you during the claim process. There are several things you should do make the service contract claim process go as smoothly as possible.

Following these tips will make the service contract claims procedure process go more smoothly and help you get back on the road faster.

Mechanical Breakdown Claims

  • Try to remain calm.
  • Pull the vehicle over immediately to a safe area.
  • Turn the vehicle off to protect it from further damage.
  • If you have purchased roadside assistance protection, please dial the number on the contract 866-330-0760.
  • Notify Continental Warranty, Inc. of the mechanical breakdown 800.265.9136.
  • Have the repair facility call Continental Warranty Inc. 800.265.9136 upon the vehicles arrival to verify coverage.
  • Please do not have any repairs or disassembly performed until Continental Warranty Inc. authorizes repairs to be completed.

We here at Continental Warranty, Inc. take pride in how simple we’ve made our claims procedure to be. Any Breakdown on the road can be stressful, and we fully understand how upsetting having to deal with a breakdown can be, especially somewhere unknown to you. With that in mind, we’ve shaped all our claims procedures to ensure that you’re not given any extra reasons to worry.

From picking you and your vehicle up with our roadside assistance program package and bringing you to the dealership/mechanic and having your vehicle repaired, we’ve got your back. Our vehicle service contract programs have been designed to be as straightforward and comprehensive as possible, cutting down on the headache and getting you back on the road as soon as humanly possible.

We can guarantee that if you follow the aforementioned steps in the event of a mechanical breakdown, we’ll be able to safely and quickly help you get your vehicle in for repairs and back in action in no time flat. If you’re interested in what kind of vehicle service contracts we have to offer, feel free to look through our products page and see if we have a vehicle service contract for you.

FAQ

No, all of our Service Contracts are only sold through our network of certified participating dealers. We can direct you to the nearest dealer in your area if you wish to purchase a vehicle with a Continental Warranty Service Contract.
Repairs can be performed by any qualified repair facility of your choice (i.e. Dealerships, National chain automotive repair shops and independent repair shops.) If you need assistance in locating a repair facility, we will be happy to provide you with an extensive network of shops that we conduct business with on a daily basis in your area.
Once your repair facility has properly diagnosed the problem with your vehicle, they must call our Claims Department at 1-800-265-9136 with a complete estimate of repairs before any actual components are replaced. Once the repair facility has spoken to one of our Claim Adjusters and has received an authorization number, they may proceed with the authorized repairs.
After your repair facility has acquired an authorization number from one of our Claim Adjusters and has completed all repairs, they simply fax a signed copy of the repair order to 1-800-994-3747. Once we receive the invoice, it is immediately forwarded to our Payment Processing Center where payment is submitted for dispensation.
A. We issue ID cards once the dealer has remitted payment for your Vehicle Service Contract
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CALL : 800-265-9136

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Continental Warranty, Inc. | P.O. Box 207 Claymont, DE 19703

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Phone: (800) 265-9136
Fax: 800-994-3747

EMAIL

info@continentalwarranty.com

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